
I’ve been in the live technical field for enough years to know that if anything can go wrong, it will…. usually at the worst possible moment. So what do you do when things do go belly-up? Panic? Run around like a chicken with its head cut off? Not if you always have a Plan B!
At our District Conference we had a critical and important video that was going to be shown at our public event. Knowing the importance of the video, I had run the entire video earlier in the day to ensure that it worked properly. Now, the video was ripped to a .mpg file on the computer’s hard drive (I know better than to trust running a video from a DVD). The computer was an up-to-date Windows 7 PC, so it was a strong machine. The video ran smoothly with no errors and the computer was left alone until it was time for the video to be played.
We started the video and, lo and behold, there was no sound. We were watching a silent movie! As soon as that happened, I motioned to the pastor that we had a problem and we went into troubleshooting mode. We retried the video again (this computer had EasyWorship 2009) and the same thing happened. We rebooted the PC and tried again—still the same thing. Since I’ve had more than my fair share of embarrassing moments playing video files on a Windows PC, I had taken the precaution of keeping my USB drive that had the original video file. So while the congregation was doing a meet-and-greet, we transferred the file from the USB to the computer and brought it back into EasyWorship. Then we fired it up and this time it worked! Crisis over!
So what’s the takeaway? First, when things go south in a hurry, don’t panic. I know this is tough when everyone’s doing the gopher neck thing and looking back at you. Know that you can fix it. Don’t react without thinking first. Second, have a Plan B. While I’ve never had a video issue using a Mac, I have had a ton of problems with Windows and videos. Regardless, I always have a backup of the video file in at least 2 formats in some other location than the target computer. So, from a troubleshooting angle always suspect that a file could have been corrupted. It goes without saying that you’ve verified that the files on your backup media works. Third, make sure the pastor knows what’s going on. I spent a few trips going up to the podium during opportune moments to keep the pastor updated so he knew what was happening and could plan what to do when we couldn’t get the video working. Fourth, and this is probably the most important, keep a sense of humor about things. Keep the mood in the booth light but professional. Know that acting stressed out and grumpy won’t solve a thing and just makes everyone uncomfortable.
Always have a Plan B. It applies to audio, video, and to some extent, lighting. For some churches, especially those that are broadcasting video live, having the mic go out on the pastor is unacceptable. I’ve seen a lapel mic inconspicuously positioned as a backup to a headset mic. The mics are fed into 2 channels so in the event the primary mic goes out there’s still a backup that can be transitioned without interrupting service. For vocalists, always have a replacement mic on-hand as well as a plan with the worship leader in case a mic/cable/instrument/amp goes out .
For video, if you’re running Windows, plan on something going wrong. Know how to troubleshoot it quickly and know when it will work best to reboot. If your church isn’t huge (your pastor or worship leader can see the booth clearly without binoculars!) keep a white board in the booth along with high-contrast erasable markers. This way you can write a warning comment to the stage in the event of a problem.

Written by Brian Gowing
Taken from http://gowingassociates.com/?p=235